Rochester's Home Decor Shocking Service

I bought 8 dining chairs 20th July 2024. Delivery took place on the 24th July and 2 of the chairs were damaged. I contact Rochester Boksburg and told them about it and they said they would sort it out soonest.

Up to date they still haven't replace the chairs. They told me 2 weeks that I would have to wait until the warehouse is finished their stock take by the 31st July. I was a bit annoyed with the lady that phoned me to let me know about the stock take, to which she told me "I am very lucky that they are sorting this out so quickly, as there are people that have problems and have been waiting since January??"!!

Then the replacement should have been done on the 8th August, I made arrangements for someone to be home and they didn't pitch. When I phoned Rochester on Friday morning they could not give me an answer to why the chairs didn't come. They couldn't do a follow up as it was a public holiday and the warehouse was closed.

I spoke to Mpho and Colleen (the manager), she promised me she would call them on Saturday morning and phone me and let me know when the chairs were coming!! Needless to say, no-one bothered phoning me on Saturday.

The funny thing is, I bought a dining room suite from Rochester's more than 10 years ago and had the same poor service!!!