Rochester's Bad Service

We purchased the Lexi 4piece corner lounge set and an ottoman at Rochester in Kolonnade on 19/12/2021 from a kind gentleman by the name of Philemon. The delivery guys came the following week with the lounge set , but they were too big for my mother's lounge, so they suggested that they go back with the lounge set to the warehouse and we would have to contact the store for an exchange. We called the store and Philemon advised he was going on leave, but will let his colleague Themba assist us with exchanging our purchase to the Lennox corner 2piece set. Whenever we called, Themba could not assist, he kept referring us to the manager (Maryke Oberholzer) who was supposed to call, and she did not. Themba and Maryke had no sense of urgency or respect towards us. Philemon had to assist us as soon as he got back from leave for the exchange to happen and for the delivery to take place. The manager did not even call to check if we have received our stuff or to apologize for the service we received. The manager and Themba were very unprofessional. Thank you so much Philemon for helping us through the process and for the excellent service you provided. You should be promoted to being the manager.