Rochester, you have lost a good customer in the future

I am bitterly disappointed at the pathetic quality control and poor customer service i was subjected to by Rochester Home Decor. I purchased R25 000.00 worth of furniture from them hoping that they would keep their promise to deliver the correct merchandise at the correct time. i am in the process of moving to new premises, occupation to be finalized on the 31st of December 2018, thus when they deliver, i would have to drive from my office 16km away to meet them for the delivery. I was phoned early yesterday morning by the delivery personnel and informed that they will be delivering my new lounge furniture within the hour. when they arrived, they had brought the wrong occasional chairs. The delivery guy promised me he would bring the correct chairs shortly. he kept me waiting at the new premises until 19:10 last night. when he arrived, he had brought the correct chairs, but had not brought the legs, thus the chairs are incomplete. i have expressed my displeasure to both Phineas and Marissa, telling them that as the managing director of my own company, should a ****-up like this ever be committed by my personnel, that i would climb in my car and handle the situation personally, their only response is : "Sorry, there is nothing we can do", i have to wait another 24hours and waste my time and petrol, just to get the legs delivered that i diligently paid for. this is pathetic service and i demand retribution.