Rochester you are a disgrace !!

Very disappointed in Rochester . Bought a lounge suite cash for a lot of money and the seat of the three seater sagged within the first week. I complained and it was collected for repairs, and we started using the two seater for the first time . The next morning the seat also started sagging. I phoned and Requested a refund but was informed that they will exchange it , what is the difference ? if this is what happens to one , it will happen to the other one as well and then it will be even more difficult to get my money back. <br> I was threatened with a 15% cancellation fee ! for selling me a bad product ? The reasoning is that I used it for 3 weeks ! how on earth would I have been able to see the default if I did not use it ? If that is not enough there seem to be pet hair on the couch and therefore they will have to charge me to remove it !!!! <br> Rochester you are a disgrace !!<br>