Rochester Woodmead ******** Customers

My partner and I purchased goods from Rochester in May 2017.

We fully paid for the goods, including delivery.

When we requested delivery, it was found that Rochester had sold the goods that we had purchased to another customer.

We have since then requested a refund which was promised to us within a couple of days.

Weeks have passed and we have not yet received our refund. Instead, we have received excuse after excuse.

It has dawned on us that we might have been de*****ed.

This is therefore an email of intent that we will be taking this up with the relevant authorities and media outlets should we not receive our refund within the next 24hrs.