Rochester took my money, I'm still without furnitu

I ordered a couch, 2 arm chairs and a headboard in the 2nd week of January. I later paid everything in full when I was told my furniture was ready. A delivery was made which brought a couch that didn't fit into my house, the wrong headboard and a coffee table that couldn't be assembled because of missing *****s. The manager (Keith) has received countless calls from me, and always promises to call back but never does. I escalated the issue to Francois vd Westhuizen who initially gave me hope that my issues will be resolved. He too is now not replying to my email. I am in possession of a wrong headboard that I would like Rochester to come fetch, since it's cluttering my house. I'm also starting to get the feeling that I have been cheated by ******. Can someone from higher up step in and resolve this case. Otherwise I want my money back.