Rochester The Grove Mall is the worst in this whole industry

The worst Rochester out there. And we are forced to make use of them because we bought our original bed at the The Grove branch which now, after 5 years of use, has to be exchanged under warrantee. We did everything from our side to ensure we are not the ones that delay anything. We paid our warrantee amount over to Sealy on 19 April and they in turn paid Rochester the money quick enough to have a speedy process. And that is where it got stuck. Between Rochester The Grove and Rochester HO the one does not know what the other has to do to serve the customer. And us as the clients are left stranded....no bed to have a good night's rest on and also out of the money we paid that was asked of us. Today, 6 May we got hold of the 5th different person to try and help us. Always excuses, today's newest excuse is that someone at the branch did not do the job they had to with the proof of payments which caused the delay. Now we got a new "commitment" that soon we will be contacted with arrangements for delivery. This after the staff and the branch manager and staff at their Head Office has "committed" to a resolution at numerous occasions over the past weeks. Believing in what they say has become impossible. It is like the saying goes, they have us by the nuts and could not care less.