Rochester the Grove Mall
<p>Rochester the Grove Mall.</p> <p> </p> <p>The pre sales experience was absolutely great Deon was friendly and helpful and provided a discount, the quotes was quick and easy and he was very good with responding.</p> <p>At first it was a Quote for a King size Missouri bed witch was then requested to change to a Queen extra length the quote came through for the Queen extra length on the 21st of April the 30% deposit was paid on the 26th. We explained that we are finalizing a place to live and will communicate when delivery date will be. On the 25th of May I spoke to Deon he confirmed that the 30% was paid on the correct internal order number and that I will pay the final amount on that day (the 25th) the payment was made I send the final proof of payment and telephonically he confirmed that delivery will be on the 03rd of June as this is the date we requested. We planned our whole move around this delivery he said the delivery company will be in contact to confirm the time. After that I did not have any feedback or follow up, I phoned the Thursday before delivery and Deon was off sick I spoke to Pieter who said the delivery company will call me the next day witch was the Friday before the move. I did not hear anything so I phoned Deon again.</p> <p> </p> <p>He was full of stories explaining that it is not his fault it is SAP, The payment was delayed because of the wrong internal order number, it is not him it is someone else, bla bla bla. </p> <p> </p> <p>This is completely unacceptable as we are now going for the 6th night that we have to sleep on the floor and cannot have guests over as we do not have a table to eat at. And the best answer we can get is that it is SAP and that it is not our sales persons fault. Your internal processes is not our problem we paid the invoice in full and was told we can expect delivery on Saturday the 03rd.</p> <p> </p> <p>Now we are waiting again as there is no guarantee it will be delivered this weekend, and still waiting for the payment to be released (witch again was paid in full last month on the 25th)</p> <p> </p> <p>If we do not have our bed and dining room table delivered within 48 hours we want a full refund.</p>