Rochester store - poor service

I am writing to express my disappointment with the sealy mattress I purchased from your Rochester store.The mattress has not met my expectations in terms of quality and comfort. Please note this is the second exchange but the quality is poor.

Specifically, I have experienced sagging on the side and it’s not even causing a lump or sag. Despite following the recommended care and maintenance instructions, the mattress has failed to provide the comfort and support I expected.

I would greatly appreciate it if you could assist me in resolving this matter. Please let me know the next steps to take in order to [request a refund, replacement, or repair].

I am highly disappointed as really is know for its great quality.

My order number is ***

I have tried to make means to contact the store for refund/ an upgrade and till this day I have not received help