Rochester Stoneridge is absolute useless

Rochester Stoneridge absolutely useless. First the Pta branch tells me Stoneridge has stock. I get to stoneridge, they tell me that they are only a showroom and we need to pay R695 delivery (for 11km), which they later changed to R495. Or we can collect the furniture piece at the warehouse at Jetpark. My husband agreed to drive there for collection to save the money. He got there and waited for 2 hours and then had to leave. I phoned them and asked about this and they said that “this is how it works and the driver will do a delivery for R695”. We refused to pay the delivery fee as they already wasted so much of our time and petrol money and their solutions were no real solutions at all. They offered a refund so I can go and purchase at another store, only to tell me a refund will take 14 working days! All this time, I found out, I was dealing with a junior (who had to ask her senior for everything). The “senior” then said I can have the SCRATCHED furniture on the floor (this after I paid full price and they said they can’t sell me furniture off the floor or give me discount because the piece is scratched). A day later we get a phone call that it is sorted and the delivery will he made (I wanted to have this before Christmas)...nothing came. When I followed up today, they said they are waiting for us to pay the delivery fee! I already logged a complaint last week and nothing has been done about it. I am beyond livid.