Rochester should just close their doors!!!

I’m very disgusted by the quality of the products sold at Rochester.As if that’s not enough their refund policy is total nonsense. My partner and I bought a couch there and the resting part started making funny sounds. I informed the store and we got a new couch which was even worse than the first one. I then asked to get a refund for the second couch and they asked for my banking details. I provided them with my business account details and they refused to do the refund because” the account name is not mine” of cause it’s a business account but I as the customer am present in the shop confirming that those are my account details! Why is it so easy to take our money but when they don’t serve us adequately and we want our money back they make us go around in circles. GIVE US OUR MONEY THE WAY WE WANT IT!!! In fact if I paid cash for the damn couch they should refund me in cash!! It should not be my concern where they get the money.. I paid for their faulty couch at the end of the day and I want my money!!!!