Rochester should be ashamed

Purchased a lounge suite from Carnival Mall, it was not the cheapest set either, and so far we have had to have it repaired three times. Since then I have attempted to get their service department to contact me to no avail. I have asked for management to contact me to explain the situation, no one bothers. When you ask to be put through to a manager, they never do. One has to wonder if there are any managers there or competent people that work at this company.

Latest is that they will not replace the suite because the manufacturer refuses to. I never purchased the set from the manufacturer, so that isn't my problem, Rochester needs to make right with me and they can fight it out with the manufacturer.

This has been going on now for over 6 months, you leave messages, no one calls you, you go to the store and suddenly the manager isn't there, they never reply, they tell you it is escalated, no one gets back to you.

Rochester has to be the worst company I have dealt with, and I have dealt with some bad ones out there, but they take the cake, pathetic, ridiculous, and shameful.

Please, people, do not buy from Rochester, it will just cause you unnecessary stress and frustration.