Rochester's Service, Guarantee and Client Relations are None Existent

In July 2015 I purchased a lounge suite from Rochester in Centurion. The lounge suite was delivered late. In November 2015 the stitching on the lounge suite came lose which I reported immediately. After many a phone call and visit to the Rochester branch in Centurion I resorted to hellopeter.com which finally got some reaction. After further fighting and false reports by company staff in terms of pick-up date the lounge suite was picked up on 29 February 2016 (4 months late). The lounge suite was unceremoniously dumped on top of and in between other items on the truck. Once the lounge suite was returned I noticed that there was substantial further damage to the lounge suite although the stitching was in order. There are several deep scuff marks and cuts on the leather due to improper transportation practices and water stains on one of the pieces. I immediately reported the further damage and forwarded photographs of the damage on 30 March 2016. I received an acknowledgement on the e-mail but no further reaction. On 9 April 2016 I sent another e-mail requesting feedback and stating that if I did not receive any positive feedback within 10 days I would be reporting this on social media and reporting the matter to the Consumer Council. To date (23 April 2016) I have only received a report that the matter had been escalated (what ever that means) Rochester's service STINKS and is NONE EXISTENT