Rochester ****** me

I bought a bed online at Rochester in April during lock down. i was promised that it will be delivered as soon as they are allowed to trade. on the 14th of May were allowed to trade and they told that the bed will be delivered in 7 to 10 days. days passed and there was no delivery, I complained on their Facebook page, head office called with a suggestion to collect bed myself at Rochester Conubia mall and they promised that i will be refunded my delivery fee that was charged already.

i went to fetch the bed on the 28th of May and the store manager told me that i should speak to Head office regarding the refund of my delivery fee.

since that day ive been trying to call head office with no answer, I sent an email to the customer care email and their response was that i must send an email to finance.

I've sent numerous email to finance but there is no response. till today I haven't received my refund I was actually ****** an amount of R595