1 reviews | Active since Mar 2016
Rochester *******?
Purchase from Rochester Strubens Valley: Complaints<br> <br> In December I purchased a Cassidy lounge Suite.<br> We chose the Capri Natural Range 7 ***<br> I paid R 10 000.00 deposit on December <br> <br> On January 18 orf 19th I received a call from the sales lady at the Strubens branch.<br> 3. She advised me that there was an error and that I needed to pay inb an additional R 5000.00 as the fabric price given to me had increased and was now incorrect.<br> 4. I placed an order in December with a firm quote and paid the deposit.<br> 5. A month later I am advised the quote was incorrect.<br> 6. I went into the shop on January 21 to discuss this.<br> 7. The sales lady could not give me a suitable explanation other than that the Factory has said the price on the fabric was wrong and conceded it was an oversight and error with Rochester.<br> 8. I indicated that we had a contract for offer and acceptance and that I had accepted the offer and paid a deposit accordingly and that Rochester was accountable to carry the shortfall from the error and not the customer.<br> when delivered the fabric was wrong. Manager said its a colour variation and nothing can be done. <br> No response from web site complaint or Face Book
Thank you for bringing this complaint to our attention.
We have liaised with the branch manager for the Strubens Valley showroom and escalated the matter to the regional. They will be in contact with you and advise on the way forward.
Kind regards
Rochester management
Thank you for bringing this complaint to our attention.
We have liaised with the branch manager for the Strubens Valley showroom and escalated the matter to the regional. They will be in contact with you and advise on the way forward.
Kind regards
Rochester management
