TV
Tesria V

1 reviews | Active since Mar 2015

24 Mar 2015, 12:57

Rochester poor service......

My husband, Herman Scheepers, and I purchased furniture on 30 Jan 15 and was told that delivery will take place in 6-10 days. Well, in mid-February we received our plasma stand and coffee table which was scratched and damaged, so after complaining and being left with the damaged furniture in our living room and unable to use it for a few weeks we were then informed that we will receive new furniture. Only when delivery took place ( a few weeks later again may I add), it was a mahogany coffee table and a emboya plasma stand - 2 totally different stained wood pieces of furniture - I mean really. We are still waiting to receive the correct stained wood plasma stand that will actually match our coffee table!! It is now 24 March 2015 and we are still waiting? (being left again with a piece of furniture that is in our way and unable to use it!!). After numerous phone calls on our expense, I am really shocked and appalled by the very poor service that we have received from Rochester.

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Replies (1)
Rochester Home Decor
Rochester Home Decor's reply24 Mar 2015, 13:59
Official
Hello TV02,

As per the branch manager an arrangement has been made with your husband that he will come to the warehouse and match the item for you, due to stain variations on wooden natural products, we can not guarantee colours to exactly match but will assist to try and get the closes match possible.

Kind regards

Rochester management