Rochester Poor Quality Furniture

I purchased a sleepmasters bed online in December. The bed looked intact and beautiful but a week later the one side of the mattress started to sink. I contacted Rochester and advised them on the issue with the bed. I was given a reference number showing that my query was logged. I was then advised to send pictures which I did and waited for feedback. I made contact about 2 weeks later and they sent the same ticket number without further information. The bed is still sinking and to date I have not received any communication as to when they will replace my bed. I have emailed, called seeked help on social platforms like Twitter and Instagram and no one is helping me. I am very upset because at the end of the month they still debited my account for a product I am not happy with. How is that fair? This is daylight ******* from Rochester. Please replace my bed or just refund the account and take the bed back because they clearly do not want to assist. I have been patient but a month to rectify an issue is absurd. The lack of customer service is shocking and if payment is not made they will be very quick to call me or update that on my credit record.