Rochester Poor Customer Service

I placed an order. A few days later, I received an SMS correspondence stating that my furniture item will be delivered to me on 01/12/2020. It’s the 07/12/2020 and I still haven’t received my furniture item. Mind you, I had made arrangements at work to be at home on not only the 01/12/2020 but also on the 02/12/2020 so as to be at home when the delivery arrives.

I’ve made numerous calls to their customer care line and I’ve sent out numerous emails regarding my order. None of the agents I’ve spoken to have been able to tell me where my order is. I honestly am extremely disappointed and upset at the deplorable level of customer service that I’ve received from Rochester.