Rochester NO REPLY

I am highly disappointed in Rochester as I have made a online lay buy...I since have made 2 payments but it still does not reflect I have sent numerous emails to Rochester with absolutely NO reply at all!!! I have sent all on 2024/04/19 and yet there is no reply since...I will never recommend Rochester to anyone as they just don't answer you and your payments are just lost...I will rather go buy somewhere else in future