ROCHESTER - NO AFTERSALES SERVICE -NO RESPONSE

In Sept 2015, I ordered, 2 custom made Jackson chairs, paid for them & received them by the end of that month. I had received excellent service from Danillo the sales man, having dealt with him on previous purchases. I complained about the quality of the chair within the next 6 weeks in person. They asked that I complete a form to register the complaint and a service person would personally come out to the house to check the problem, and take it from there. <br> The problem was insufficient padding in the arms of the armchairs, within 6 weeks this is unacceptable! One's elbows now rest on the wooden frame!!<br> I subsequently emailed the form to them in December requesting that they put this query in there diary.<br> By the end of January 2016, NO-ONE has bothered to return my calls, The manager of the store was particularly rude about this problem and has washed his hands of it, saying that it wasn't his problem, it is the salesman's problem; I am absolutely disgusted by the complete lack of responsibility for the poor quality of their workmanship. They don't seem interested, and due to this lack of after sales service, I want them to take these 2 chairs back and I want my money returned.