ROCHESTER NEW MARKET ALBERTON

Its my first time buying at Rochester and probably the last time, no more!!! I went to lay-bye a Daybed at Rochester Alberton New Market on the 10-09-2020 and on the 06-10-2020 went to pay again for the lay-bye (so I have covered approximately 50% of the total value) and want to finish it soon. Upon doing the lay-bye I was informed that manufacturing will take about 8 weeks and I was ok with that. Now the problem started when I went there on the 6th and requested information regarding how far the manufacturing process is as I want to finish the lay-bye but I don't want to finish the lay-bye but still wait for the couch. All I needed was a clear answer. Instead the guy who helped me told me that he will call me to let me know, instead of them calling me I've been chasing them around for the past 2 weeks promising to be called and I only got called today to be given an explanation after laying a complaint at the Head Office today. Their call centre agents at the head office are also terrible, Thuso told me that he can't do much to assist me but just put in the complaint and give me the reference number, they receive many calls and can't do follow ups on each call. I WANT TO CANCEL THE LAY-BYE AND GET ALL MY MONEY BACK WITHIN THE 10 DAYS OF REFUNDS.