Rochester lost my chair and no one can tell me what is happening

******* service. ZERO STARS I sent my recliner for repairs under warranty at end of February 2020. That is after weeks of begging to pick it up in the first place. I received NO feedback. I called and sent documents COUNTLESS times. NOBODY there knows what is happening. While my chair was supposedly there they called and asked where to pick it from from?!?! In September they quoted me R7000 on a R5000 chair to repair a faulty frame. The shocker was they wanted to come to my house to look at the chair! HOW DO YOU QUOTE A REPAIR COST WHEN YOU HAVE NO IDEA WHERE THE CHAIR IS AND WITHOUT SEEING IT!?!?! I am convinced that my chair is lost. No one can tell me where my chair is. It is now middle October 2020 and still waiting. The Parkview branch manager has NEVER gotten back to me. I am so frustrated! Not even the complaints department has returned my countless calls. I have so many reference numbers, I don't know which to use anymore. I asked them twice to return my chair. No answer. PATHETIC!!!!!!