ROCHESTER KOLONNADE RETAIL PARK WORST SERVICE

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Angelique Uys 2 photos I'm very disappointed with the service received from Rochester Kolonnade Retail Park We bought very expensive lounge suite from them only for the delivery staff to …More Photo 1 in review by Angelique Uys Photo 2 in review by Angelique Uys

Rochester Kolonnade Retail Park ***ner) 8 hours ago Dear Angelique Uys,

Thank you for taking the time to review Rochester Kolonnade Retail Park. We are disappointed that you did not enjoy your experience with us.

We would appreciate an opportunity to get in contact with you. Please kindly follow this link, https://rochester11.goreview.co.za/goreview-crm?revid=8XlC4N4X, to provide us with your details and feedback so that we can be in touch.

We look forward to hearing from you.

Many thanks, The Rochester Team

Pheladi Shirinda 4 reviews·3 photos 5 months ago Cozy corner at home with the Oakland lounge suite she’s bold and fierce very Demure!!!! Plus the Burgio lounge suit very courtesy!!!! Will make a statement in any space 🌸💋 Photo 1 in review by Pheladi Shirinda Photo 2 in review by Pheladi Shirinda 🙏1

Rochester Kolonnade Retail Park ***ner) 5 months ago Hi Pheladi Shirinda,

Thank you for taking the time to write such a wonderful review of Rochester Kolonnade Retail Park. We're pleased that you were satisfied with the quality of the products you received.

We look forward to welcoming you back.

Thanks, The Rochester Team

Marisa 4 reviews 2 months ago I am delighted by the great service I received at Rochester Kolonnade Retail Park. Pride assisted me, she was super friendly and really helpful. Ordered my new lounge suite on Friday and received it today, Wednesday. The two delivery guys were also very friendly. Thank you Rochester team!

Rochester Kolonnade Retail Park ***ner) 2 months ago Hello Marisa,

Thank you for taking the time to write such a wonderful review of Rochester Kolonnade Retail Park. We're thrilled that you were impressed with the quality of service you received.

We look forward to your next visit.

Thanks so much, The Rochester Team

Anthony Marshall 2 reviews a month ago I bought a couch at Rochester Kolonnade in October 2024. Four months after the purchase and the stitching on the coach is already pulling apart. I logged a complaint with the branch manager on the 3rd of January 2025 to have the couch …More

Rochester Kolonnade Retail Park ***ner) a month ago Dear Anthony Marshall,

Thank you for reviewing your visit at Rochester Kolonnade Retail Park. We are disappointed that you did not enjoy your experience with us.

We would greatly appreciate the opportunity to address the issues you experienced during your visit, with you directly. Kindly provide us with this feedback, along with your contact details, by following this link, https://rochester11.goreview.co.za/goreview-crm?revid=OKKMZpWh, so that we can ensure any necessary changes are made.

We hope to hear from you, soon.

Sincerely, Rochester Management Angelique Uys 2 photos 10 hours ago New I'm very disappointed with the service received from Rochester Kolonnade Retail Park We bought very expensive lounge suite from them only for the delivery staff to cause damage in my home! My company is home based and to enter my home you have to go through a security gate at my dining room which I had to open by unlocking it for them to enter (note this gate is kept locked during the day and me and my staff unlock and lock it as we move in and out my house constantly) The gate was left open for them to enter and bring in the couches. Me and my staff was busy with rush hour and we did not keep a eye on them as they set up the couches.

Only when they where finished I noticed they acted strange around the security gate and I couldn't directly pick up anything as they where standing around it in a way as if they were trying to cover up something. Only when they left and I went inside to see that my walls has dirty finger marks around the security gate. When I wanted to close it, I saw that it was broken! They broke my security gate without saying a word. Now only to deny everything, claiming it was broken but how where they able to confirm it was broken if the gate was left wide open for them to enter. Without having to open or close it!! Now Rochester only says that they are sorry... And that's where it stays!! We as customer have to pay alot of money for furniture and for the delivery just so that the drivers can cause damage to your home and you're left to fix it!!!