Rochester is unreliable

I logged a complaint more than a year ago of Ronnie Maseko from Rochester Witbank, who promised for 18 months to replace a damaged leather recliner, but just kept on promising every time he has been contacted. <br> In the meanwhile Marius was appointed as the new manager and full of hope I explained the whole problem to him. He promised that I can expect service from him and very eager started working on the problem. I was promised my replacement as soon as the fabrics reopen in 2015.(Two years after I bought the leather recliner which was delivered with a long, bad scratch).<br> <br> It is 25 June today and attempting to contact Marius, gave no results! Is Marius again another Piet Promise, working for Rochester in Witbank? <br> <br> Ronnie wanted to take the recliner in for repairs, but as mentioned in my previous report: Why should I allow a brand-new recliner that was delivered damaged, to be repaired? Marius promised to replace the recliner and I still hope he will be a man of his word....