Rochester Home Decor has a terrible and abusive customer service.

I ordered a bed online. Item ordered :152cm queen bed. I have not received any correspondence since then. I have made an immediate payment and I did receive an email saying my order was successful.I was advised that the bed will be delivered in 7 working days.ITS BEEN 20 DAYS. I tried tracking my order on your website with the link provided in the mail. There seem to be a glitch or something- the tracker does not respond! I have called numerous times since then, when I called after the 7 working days delivery period to see if they have any news on my delivery - the consult said that my delivery was supposed to be receive on the 03/06/2020 and that the driver was going to give me a call when he is on his way. I did not receive anything - no call nor sms advising me that the item has been dispatched for delivery or anything. I have made my payment on time and I was EXTREMELY patient and understanding of your policies.I however never get any assistance or clarity when I call. I was advised to call this number *** and ask for Chuma . When I call no one answers, instead they hang up. I was put on hold for 67 minutes. I feel HELPLESS and DO NOT KNOW WHAT TO DO.