ROCHESTER HOME DECOR DELIVERS DAMAGED GOODS AND DOES NOTHING ABOUT REPLACING THEM

Absolutely deplorable service from Rochester. We bought a modular couch from Thabang at Stoneridge and it arrived damaged. Despite reporting the damage within 7 days and being promised that they will exchange the piece by delivering an undamaged piece and taking the damaged piece away, NOTHING HAS BEEN DONE for almost three months. The excuses offered were there is no stock in the warehouse and they do not know when new stock will arrive. There is no number to contact the warehouse, no way of finding out when stock will arrive and there is no number or person to contact regarding the escalation of the problem. On phoning customer care for the second time (after phoning the store umpteen times) I was told the ticket has been closed despite the problem not being resolved. THIS COMPANY IS PIE IN THE SKY. . They have no procedures in place to resolve the problem of damaged goods being delivered but just tell you the warehouse will contact you, which they never do. There is no one you can contact other than your store salesman or clerk in customer care who both say they cannot do anything as the warehouse needs to contact you. Note that the warehouse is some unknown person with no phone number who never actually calls. DO NOT DEAL WITH THEM - THERE IS NO AFTER SALES SERVICE AND NO RESPONSE TO COMPLAINTS. DITTO FOR REFUNDS. They wont give you the finance/refund department number and say if a refund is approved they will collect the couch and then refund. Given waiting three months for an exchange and them closing the case with no exchange, imagine letting them take the furniture away and them *****ing your money and you having to beg for months for the money back. BUSINESS PRACTICES DEPLORABLE, NO ONE CONTACTS YOU, NO FOLLOW UP, THEY JUST TAKE YOUR MONEY AND DELIVER DAMAGED GOODS TO YOU. DO NOT BUY THERE!!!!!