ROCHESTER FURNITURE SUCKS

ROCHESTER FURNITURE SUCKS!!!!!

What ever happened to good quality service??? I bought a couch from Rochester about 6 weeks ago, after having the couch for about 2 weeks the cushions started showing defects, when I called the store they informed me my couch would be picked up and it would be replaced, they did not inform me of timelines! My couch was picked up shortly after the call and after chasing the store to find out what was going on I was informed a week later they (their supplier) have 21 days to fix the issue or replace the couch. I have been exceptionally patient sitting without a couch, the 21 day period lapsed last week Friday, I was then informed the manager was on training and then would be off for a few days so my credit would take longer than expected in order to get a new couch. Finally my couch was delivered yesterday, with defects worse than before! The L shape could not even clip in, it was wonky as the feet were not touch the floor properly, I could fit my hand under the foot of the couch! I sent the couch back and asked for a refund, they then tell me this will take two weeks!!!!!!!! When I lodged a complaint through their customer service I was told senior management would contact me first thing this morning, now nobody from head office called! Clearly they couldn’t care less about their customers!

Now it’s not that I damaged the couch, it’s their defect yet I’m without a couch for more than a month! I’m telling you this because I will never buy from Rochester ever again! The inconvenience their policies and procedures have caused me is unacceptable! Save yourself the aggravation...just don’t buy from them!!!!! Please share my post far and wide!!!!! Warn everyone what a load of **** their service is! The only good thing was the store manager Reegan, bless him he tried but it was out of his control! #rochesterfurniture