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Bethuel M

1 reviews | Active since Jul 2020

03 Feb 2025, 13:13

Rochester Furniture Store Delivery Nightmare!!!

I placed an order online with Rochester. I received an email stating that my delivery would take place on Saturday, 01 February 2025. On the 31 January 2025 I tried to reach they delivery section by telephone to request that they move my delivery for the 02 February 2025 as I would not be available on the set date. I only received an email yesterday stating that the driver would contact me regarding my delivery. No one contacted me on the 02 February 2025. Today, their drive calls me to advise that they are on their way to deliver. As soon as I inform them that i am not available, they have an attitude about it. This is the 2nd time I have experienced such a mishap with Rochester when it comes to delivering goods. The last time their drivers even jumped over my brick wall without my consent. It's very disturbing how Rochester seem to not care about their delivery process once you have placed an order with them. At this point I am so mad and even considering to cancel my order with them. I honestly think that Rochester needs to improve their delivery system. Also to any other potential buyers with them, just prepare to have a nightmare once it's time for delivery.

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