ROCHESTER FURNITURE DOES NOT WANT TO REFUND ME ITS BEEN OVER 2 MONTHS NOW WITHOUT A COUCH AND WITHOUT MY MONEY , I HAVE BEEN TREATED UNFAIR

I purchased a 1 seater recliner couch at Rochester furniture festival mall in January this year , 3 months down the line the couch started making funny sounds . I went to the store and a complaint/incident number was opened . the couch was collected and taken for repairs ( It stayed over a month at the repairs )then eventually they delived the couch saying it was fixed .just after a week the couch started making the funny sounds again .I again went to the store to complain .they fetched the couch for repairs and it stayed with them for another 3 weeks I think and I was then told that they cannot fix it because the recliner something is damaged and that I will be refunded . they delivered the couch saying when we start the refund process couch needs to be with me .its over a month since I'm waiting for the refund . I called the store and they telling me that finance is still waiting for authorization . I feel like this is bad customer service and I will go to the ombudsman . this is unfair treatment in terms of POPI AND NCA . I feel like I'm being disrespected as a customer .