PV
Peter V

1 reviews | Active since Nov 2011

16 Nov 2016, 16:20

Rochester Furniture ******

<p>I paid in full for my lounge suite to find out that they wont deliver the stock.</p> <p>When my sofa arrived one of the pieces was damaged and was returned for a replacement "tomorrow".</p> <p>2 weeks later and after many phone calls nothing is done. Every time they will deliver 'tomorrow' and they also promised to phone me back but never did. I was told by the sales man that the sofa is in for repairs and that it takes 4 weeks!! I never broke the sofa, it was delivered broken! Why should I have to wait 1 month for a second hand repaired sofa when I bought the full price for a new one??</p> <p>To get a refund , the store informed me that I will be charged a "cancellation fee" and they will deduct the R600 "delivery costs" and tarnsport costs to pick up the other piece!</p> <p>They are total ******! Never ever will I buy from those idiots again!!!!!</p>

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Replies (1)
Rochester Home Decor
Rochester Home Decor's reply18 Nov 2016, 08:04
Official

Thank you for bringing your complaint to our attention.

As per your telephonic discussion with the customer service agent, we will be doing an exchange for you on the damaged item.

We apologise for the inconvenience caused.

Kind regards

Rochester management