Rochester Furniture Ballito - DO NOT BUY FROM THEM!!!

I have been trying to sort this complaint out for 2 months now!!!! To Whom it Concerns at Rochester,

@Andile, PLEASE SEND THIS EMAIL TO YOUR HEADOFFICE, as you do not want to provide me the email address of your H/O.

I purchased the Pinnacle Daybed from your store in Ballito on the 2nd of August 2025. When I was called for the delivery, I requested delivery on a Saturday and was told that you do not deliver on Saturdays. I work from 8am to 5pm and was not present when the couch was delivered on.

On delivery, the couch was not assembled by your delivery team – the legs were not attached and no holes provided to fit the legs. Besides this the couch frame was defective and broke within a month and the springs on the couch have also sunken. I have photos of this that I sent to the store. ( These photos were sent to Bongi at your Ballito store on the 5th of September)

In terms of Section 56(2) of the Consumer Protection Act 68 of 2008, consumers are entitled, with SIX months of delivery , to return defective and to CHOOSE one of the following remedies: repair, replace, or refund. Section 55 of CPA sates that goods must be: • Of good quality • In good working order ( no holes for legs) • Free of defects • Reasonably durable for the use for which they are intended.

I think it is reasonable of me to expect that a newly bought couch should last longer than 1 month.

I battled to get assistance from your store manager and had to revert to dealing with your Sales Lady, Bongi ( that have tried her best to assist me). I also have many WhatsApp’s between myself and your Sales Lady AFTER I visited your store with my complaint in August. The WhatsApp’s date back from the 5th of September 2025. Couch was collected on the 9th of October 2025.

The letter forwarded to me by your store in Ballito from your supplier have no bearing on me as I did not buy the couch from the supplier but from Rochester. I even received a call from a person of Rochester wanting to confirm my address to fit the legs WHILST THE COUCH HAVE ALREADY BEEN COLLECTED! I also received an invoice from Karina van LINGEN AGENCIES UPHOLSTERY & FURNITURE REPAIRS in Bloemfontein for an amount of R 2,459.16 for repairs!!!! What ????

Given the above issues, defective workmanship , poor quality and failure to assemble the product properly on delivery , I hereby exercise my right to a full refund payment within 7 days of this notice.

Your complaints department made me hold on for 40 minutes and then dropped the call!!!!! you SUCK!