Rochester Furniture

i purchased a Sealy Bed and 2 other beds from the Rochester branch in the Cornubia Mall, it has been around 3 months ago and now facing huge dissatisfaction with the bed, can hear the springs and feel the discomfort of this bed, i have got the go ahead/authorization from Sealy head office directly that Rochester will replace the bed.

The replacement process with Rochester and the service received was outrages, the delay and lag, broken promises with excuses, no calls being returned punctually, i have then been informed no stock waiting for warehouse to get stock.

To my push they have then advised their head office authorized a more expensive bed for my wait and inconvenience, today i get a call again stating now they got stock of my initial bed and waiting from their warehouse on delivery details, deviated from the upgrade of bed to buy time now giving me other excuses.. 3 weeks no resolution such poor customer service.