Rochester Fails Again (for the fourth time)

<p>After more than a year of fighting to get a serviceable lounge suite Order no 386939, Rochster undertook to provide a replacement as a 4th attempt to resolve the issue. On Friday 21 October 2016 a replacement lounge suite was delivered. On opening the first couche I found that the frame of the couch had been damaged. I refused to accept the damaged goods and contacted Marshal to inform him of the situation and sent him photographs of the damage.</p> <p>The situation has now reached a stage where I am sick and tired to the poor service provided by Rochester. If you can not provide a serviceable lounge suite in more than a year and after 4 attempts, how much time and chances do you need?<br /> <br />I hereby insist that the whole deal be cancelled and that the monies I have paid plus interest (to compensate for the stress of dealing with a company that has no idea of client service) within 10 working days.</p> <p> </p> <p>This is being put on Hellopeter as the Rochester client services site does not work (what do you expect from a company that has no customer serrivce,</p>