ROCHESTER DECOR - POOR MANAGEMENT AND CUSTOMER SERVICE

We bought a new recliner lounge suite and an large ottoman last week. We received a sms delivery notification for Friday where only the large ottoman was delivered without any correspondence from the Baywest store to explain or checking in to find out if we would be okay with that. This delivery was done so that the sale could reflect as part of the store's May 2025 target. How selfish and unprofessional! As a business owner myself I find this tipe of service utterly disrespectful and extremely poor! I had to reschedule all my meetings and 2 site meetings and would have to do so again today(Monday) to receive my recliner suite after I had contacted the sales lady and the manager to request delivery for Saturday and they both assured me not to worry, it's taken care of and delivery would have been done on Saturday. This delivery never took place. Rochester in Baywest need to step up.