Rochester couldn't deliver an order for 6 weeks

<p>We purchased a dining table that was on special on the 11th April. It was a cash payment with the promise that they'll deliver the week after good friday. Guess what..... we still haven't received the order.</p> <p> </p> <p>It went on from the apparent purchase of Rochester by another company, their warehouse moved from Krugersdorp to Jet park, they changed their systems. Those were the reasons we were given the first three weeks.</p> <p> </p> <p>They couldn't find our order or even our personal details on the system at some point. When they finally traced us on the new system, our account was blocked pending some financial approval. heaven knows what approvals since this was a full cash payment. Even today the account is not unlocked. We gave them days after days as they kept on saying "give us till Wednesday", "Give us till Friday". Today we decided, that's it. We are going to ask for a refund. They need ID, bank statement, proof of purchase as well as the refund form. WOW, another 7 days they say to process the payment.</p>