Rochester Cornubia

We purchased a lounge suite on 2025/05/04 which was delivered a few days later.

We complained about the units cushions becoming flat in certain places within a few weeks. The day bed was sinking in the corner and the overall cushioning seems to not be the same spec of grade as the one on display at the store. Basically the price vs the product quality really left us with a lot of questions, which to date are unanswered.

Its been months of hearing they will assist and collect the units to repair. We do not want a repair but wanted a replacement as these units were less than a month old. we called the call centre who could not even trace the claim made by the store. We have to follow up constantly as we do not receive any feedback from anyone, even after countless promises that a Regional manager will be calling us to remedy the situation. We have not heard from anybody, not even a text. we have to constantly be following up with Vennessa at the store who has been the only person who seems to be able to help and escalate the issue but her efforts seem to be going in vain. as a last resort, we decided to request a full refund which is within our rights as per the Consumer Protection Act. We are still to heard back from anyone regarding this.