Rochester Cornobia -Poor Service Delivery - Unhappy Client

Hi, we are beyond upset with the services provided from the Rochester Group Cornobia, we have been having queries since June 2019 and have been ignored on so many occasions. Mangers of the store have no idea how to deal with our query they keep pushing us into different departments.

1. Original request (June) -received a quote for the single seat on our 2seater and 3 seater to be repaired/ amount was Paid only then to be told that the material colour is different , we corresponded stating DO NOT cover. BUT couches was repaired and sent. Queried -Stitching was done incorrectly on the quoted seats 2. Logged a call – sofas given for correction on the stitching. on Receipt of couches,we realized, ALL couches were recovered without our consent which messed up the recycle. Couches returned: • Original Back rest is lighter compared to the couches • Recyclable seat sinks in when we rest our legs on it and we feel the metal. • Stitching is not same as original couches.

We have been e-mailing, calling but no response received, our couches are under a year old, very disappointed with the service provided.