Rochester Clearwater Mall worst customer service

I recently purchased a set of couches from Rochester Clearwater Mall, and I regret to report that my experience has been highly unsatisfactory.

Upon delivery, the people who delivered advised that they don't assemble, and we would need to call the store for that, and another issue was that when we did an inspection, we discovered that one of the legs was broken which is unacceptable for a new product. I promptly contacted the store to address these issues, but the response was inadequate, and we were advised that we should keep the couch for now, the issue will be resolved the following week (earlier in the week), with a new replacement of the couch. I was refusing to keep the couch, but the lady assured us that the issue will be resolved. The acknowledgment of the problem was delayed, and no immediate resolution was offered.

After multiple follow-ups, we keep being advised that the case is being worked on. Purchase was done on the 27th of November 2024, delivery was done on the 30th of November 2024, and the issue was logged on the 30th of November 2024.

This experience has been exceedingly frustrating. I expected a higher standard of quality and service from Rochester.