ROCHESTER CENTURION MALL -WORST PURCHASE EVER AND RUDE STORE ASSISTANT NAMED FLOYD

I have bought the Amalfi lounge suite at the Centurion Mall store. This has been the worst purchase ever. The 3 seater had to be exchanged now twice. I'm still waiting for the third replacement couch since 21 May 2024 to date. I have just had the worst experience with a store assistant by the name of Floyd over the phone, when I asked for the Area Managers details. He said that he will not Give me that because I'm not entitled to such information. If I don't want help from him, then I would not get any from the Area manager. He was very rude and arrogant. At this stage Rochester must just come get the rest of the couches and refund me, because I will not deal with such. The previous exchange took a month and a week to arrive. This time again I'm sitting for a month without a couch. Only yesterday day I'm getting an sms stating that a call has been logged for my exchange.. this is only on the 1st of July, after the couch was collected in May. The store manager is not at work today and I can't even be afforded contact details or email of the person she reports to. The Floyd guy rudly asking me if I understand what I'm asking him. Like I'm some imbecile. I honestly don't want anything further to do with Rochester Centurion and the Amalfi couch set purchase from them. I just want my money so I can get a couch that I can enjoy.