Rochester Brooklyn JD Group

My partner and I bought a new couch, it cost us quite a bit of money. We were told we can arrange delivery by ourselves, which we did. Our driver went to Rosslyn to collect the said couch. They made our driver wait for 45 minutes while they were still inspecting the couch (they wouldn’t allow him to inspect). When we got the couch we discovered that there was one cushion missing. Called Rochester in Brooklyn and some idiot blamed me for the mistake. Spoke to the manager and she simply told me they can’t do anything to help us and there’s no way we’ll be refunded. It’s nonsense and I’ll never set foot at Rochester. Good luck to all of you.