ROCHESTER BOKSBURG - BAD SERVICE

<p>i opened an account with your shop to buy a couch. My Sales order: 530321</p> <p>i was told to pay 10% of the price which was R2165 and in February i paid the money. i was told to pay another R1100 to activate the account and get the delivery done at Standard bank , Absa or FNB. At all three banks i was told the the reference no. was incorrect because the accounts are corporate accounts. I went back to Kenneth (sales person at Rochester Boksburg) to tell him about the issue with the reference number. He told me to leave the R1100 with him and will go to Hi Fi Corp to do the payment. I did not get a receipt for the R1100. He just sent me an email later telling me that i must not worry because he made the payment and delivery will be done as soon as possible. All in all i have paid R3265 He told me there will be some delays because they are currently changes in the company. From that day hes been giving me empty promises regarding the delivery. On Sunday 2 April he called my wife's number(which i registered as an alternate number) and told me that he called on her number because my number was not going through. Which was not true because my phone was on the whole time. He said the delivery people had to go back with my couches because my number couldn't go through and they could not get hold of me. I then phone Boksburg branch and requested to speak to Kenneth and was told that he is off. I emailed Kenneth requesting for my receipt for the R1100 that i gave him and he didnt respond up to now. i have been trying to call Boskburg branch and they keep on telling me he is off he will come tomorrow. And when i phone again they tell me hes off and its only Kenneth who can assist me. Which is not acceptable. What if Kenneth does not pitch at work forever.</p> <p>This is unacceptable and is inconveniencing me. Can someone please assist me by giving me my couches or a refund or a way forward to resolve this issue because its been three months now running in circles. am really unhappy with this kind of service</p> <p> </p>