Rochester Baywest Mall Exceptionally Poor Service

It is unfortunate that it comes to this. That customers feel so ill treated and undervalued, that one proceeds to upload your dissatisfaction to a platform where you think it would make a difference. It needs to be noted that Rochester, Baywest Mall cares not for after-sales service at all. I bought an ottoman at that branch one week ago, was promised a brand new unit and that I would have it in less than 4 days time. Needless to say, up until today I received no call for collection and I still have no ottomon??!! I followed up no less than 3 times during this week. Yes, I had to call each time to follow up. With no regard for the fact that I was being inconvenienced from the store manager who served me at the time in store, nor from the sales assistant who initially took my order via telephone. They did not even have to sell me on anything, I knew exactly what I needed and called in to reserve it. Today I called, yet again, to be told both the individuals could not get back to me due to "stocktaking"!!! So it was fine to ring up my purchase, take my money with no intention of actually keeping to the promise of delivery on time. I am appalled, to say the least. Note, I have yet to receive a call from anyone at the store with feedback. Money paid, no item received. I will never set foot in that store again as they have no clue what it means to serve! I want my unit delivered to my home, free of charge for the major inconvenience I have been caused but know as I do, complaints from the paying customer is seldomly taken seriously with traders like these. Utterly disappointing. I should have just made my purchase online, but I will never support this business again. I am left baffled at the very poor manner in which this retail team handled my order :(