Rochester @ The Grove Mall #patheticservice

<p>I will NEVER deal with Rochester again. A few years back I placed quite a big order with them and had a very bad experience and now it happened again.</p> <p> </p> <p>Two weeks ago I placed an order for 2 beds, of which one of them, the warehouse was out of stock on the base. The sales man on the floor, Deon Muller, assured us that they would be able to supply the out of stock base in 5-7 Working days. We are now at over 10 working days. It seems as though they have their money, I made an immediate inter-bank transfer, so they simply don't care!<br /><br />I have gone back to the store to speak to Deon Muller, I have sent NUMEROUS emails to Raj Pillay (Financial Side), Vincent Cloete (Area Manager), Deon Muller (Salesman on the floor) and Rowland Jonck (Not sure what his role is) and I simply don't get an answer from these guys. Not even an ETA as to when they can deliver the furniture. I got ONE phone call from Deon Muller saying that they will find out from their supplier when they will get the stock and get back to me, but hey, he didn't get back to me 4 days after the promise to do so! Raj Pillay came back to me to say that he is in finances and has no control over the warehouse and escalated the matter to the Area Manager and Rowland.</p> <p> </p> <p>The managers included in the mail tral also have a don't care attitude, no empathy, no customer service, simply NOTHING from them either. They lead by example, hence NO service from ANYONE in the purchase process except for getting the money for the products sold.</p> <p> </p> <p>All of this while they are aware of the fact that I have an elderly lady (My mother in-law) staying with me sleeping on a child's bed at the moment.</p> <p> </p> <p>Rochester @ The Grove Mall #patheticservice</p>