ROCHESTER APPALLING SERVICE!

I wanted order an item at Rochester on their credit option on behalf of my mother and was told that I need to submit documents to their online store and the application will be finalized. The following day, my mother and sister went to the shop and saw the items at the store which were incorrectly priced. We were told to contact Head Office and they told us the store manager would have to sell the items at the price displayed. They didn’t help. Seven days down the line, now word on the application and they don’t pick up their phones or answer their emails. We finally got hold of them and the consultant was so rude. He gave no explaination and just hung up while we were still communicating with him. Their customer experience is so appaling and the service in store twice as much. I’m even wary of purchasing anything from them, based on the service received this far.