Rochester appalling customer service

I ordered a daybed from Rochester late March, and expected the turnover time for delivery to take a while as it was lock down. However, I did not for see going 3 weeks without any pregress. i inquired via their facebook page and was told they're working on it. i waited another week and asked again. they told me the same thing. 22nd of june i asked to rather cancel the order as it had been weeks and still no progress. i gave the proof of purchase to them etc and waited. since then i have gone up until now to get my money refunded. imkeep asking and everytime must hear sorry for the inconvenience etc but do not get refunded. i dont know if this is some **** or what