Rochester and their false advertising ****!!

Rochester is not ready to go online. I saw a beautiful office desk on their website that I wanted to purchase... the whole experience was so dreadful, I do not know how I was so patient with them. My terrible experience started at their chatbox where their agent told me to call every Rochester store and ask them if they had the desk instore as I was a bit skeptical buying online considering the bad reviews that they were getting. It branched to whatsapp where the agent kept closing the chat for no reason. straight to the delivery that was late and the deliveryman who insisted on speaking to me in a language that I did not understand alas!!! to the desk table that they advertised to be 120 cm only to arrive at my place being 100 cm. This is false advertising!!! They sent me a ticket number weeks ago but nothing has happened yet. I am very disappointed as I thought that this was a reputable company.