ROCHESTER - All talk but NO action.

Let me tell you a story about the most disgusting service ever received in my life. It starts and ends with Rochester. February 2022 I bought a set of chairs on special for over R7000. Almost all the chairs broke less than 9 months of having them.

So we called Rochester to replace them. Here goes the story: 1. The range we bought were no longer in stock so they refused to allow an exchange without us paying in as every range was more expensive than what we bought 2. They agreed to give us a refund (This was in Nov 2022) but first had to collect the chairs 3. Rochester Woodmead intentionally put off collecting our chairs until January 2023, constantly blaming the warehouse saying it's "close to holidays" 4. January, Feb and half of March came and went and noone collected our chairs 5. Finally after myself AND my wife called constantly to ask for feedback, the store collected half the chairs and then only a week later the warehouse collected the rest. 6. It's now been over 3 weeks and no refund and as usual, the store blames the warehouse, the warehouse blames the store and head office blames the system and everyone. EVERY SINGLE PERSON JUST SAYS "We will escalate". By this rate it should have reached our president of SA!!!!

Your service is atrocious, your head office are lazy and have no urgency, everyone blames everyone and it has been almost 6 months and still no refund.

They forget to realise that blaming eachother means nothing because you are ONE BRAND and a brand I will never EVER buy from again. I expect my refund in my account in the next week else I think it might be viable to log this as a case of theft with the police.