ROCHESTER AFTER SALES SERVICE TOTALLY USELESS AVOID THEM LIKE THE PLAGUE

<p>After struggling for almost a year to get my lounge suite fixed one of the couches was delivered today in a worse state than when it was picked up. What started as a simple job of repairing lose stitching has resulted in the lounge suite being damaged more every time it is picked up to be repaired. When it was first picked up it was returned four week after the promised date with cut marks, scuff marks and water damage to the leather. It was picked up again on 27 June 2016 with a promise that it would be returned with two weeks. After weeks of excuses of the wrong leather and then the wrong colour etc, the one of the couches was returned today (15 August 2016) in a worse condition that when it left (I thought that if would be impossible but they managed to damage it more). There are awl or sewing machine marks visible on the one back panel, places where the stitching was not done, a new deep scratch on the leather and back panels that vary from light Tan to Dark Chocolate. I refused to accept the further damaged good and sent it back.</p> <p>I am now sick and tired of Rochester and its agents (Leather Guard) poor service and excuses and am considering legal action against Rochester inclusive of resorting to the Consumer Council and printed media.</p>