********** by Rochester

<p>Towards the end of last around November a lay byed a combo deal from Rochester which included a queen base set, 2 pedestals, a headboard and 2 double couches. Due to the nature of my job and my lifestyle I do not spend a lot of time at my townhouse. About a month ago (september) my grandmother came to visit me. While she was there she noticed that there some strings hanging from the bottom of one of the couches. When i lifted the couch I realized it was ripped. I looked like a factory fault. I took a few pictures and went to Rochester to show the problem. 2 weeks later i get a call saying that they would not fix my couch because i was negligent. They did not even send a person to come and investigate so how do they come to the conclusion without properly investigating . I have not moved residences nor have I swoped the couches. So how I could have possibly ripped the couch??</p>