returned couch due to poor quality

i bought couches with rochester last year 2019 then in march returned the couch for repair due to poor quality since then never received my couches i have contacted them couple of time everytime someone escalate the query and the always promise to call back till today waiting for the feedback of my couch m so fustrated i dont even think if i will ever get it back the ppl who were never even a proof that the couch has been taken for repairs rochester have a bad customer service i regret buying item with them dont even know how to deal with this anymore